FAQs

Should I create an account to purchase?

We recommend you create an account, but it's not required for checkout. If you are logged into your account, your address fields will be pre-filled when you place an order and you'll be able to view order history and status for any purchases you make. Upon checkout, you have the option to create an account, login, or continue to check out as guest. 

When will my order ship?

All orders are processed and shipped within 1-2 business days of purchase not including holidays and weekends. This does not include shipping timeline. Once the order is in the shipment process, we will send you an email containing a tracking number. The tracking number might take up to 2 working days before it updates. If you can't find the tracking details, you can email us at hello@selfimagined.com with your name and order number. 

What should I do if my product arrived damaged? ​

We are always here to make a customers experience as easy and enjoyable as possible. So please contact us via hello@selfimagined.com or reply to the order confirmation email. When contacting us send us a description of how the product arrived and photos of damaged product or packaging.

What are the payment options you offer?

What is your store currency?

​We process all orders in US

Will I have to pay any duties and taxes on top of my order?

We dispatch all orders from United States of America, so no extra import duties or taxes when shipping destination is in the U.S. If order is shipped outside the United States of America it depends on the laws in your country. In that case, you will be liable for all import duties, customs and taxes. Please sign up to our e-newsletter for the latest updates on international shipping.

Can I become an ambassador? 

We would love to connect with you! Contact us at hello@selfimagined.com